NHS Friends and Family Test (FFT)
Last Updated: Monday, 02 February 2026Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
| Responses | January 2026 | December 2025 | November 2025 |
| 1. Very Good | 96 | 72 | 54 |
| 2. Good | 18 | 15 | 10 |
| 3. Neither good nor poor | 5 | 1 | 5 |
| 4. Poor | 4 | 0 | 4 |
| 5. Very Poor | 5 | 8 | 2 |
| 6 Don’t know | 0 | 0 | 1 |
| Summary Scores | |||
| Positive | 89% | 91% | 84% |
| Negative | 7% | 8% | 8% |
| Neutral | 4% | 1% | 8% |
Comments received from Friends and Family test feedback
Below is a selection of comments received in recent friends and family test feedback:
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- 'The doctor I saw gave me loads of information about myself with what's going on with me and made me feel like he cared.'
- 'On my recent consultations, I have had the good fortune to see Dr T. I found him genuine, caring and really trying to help me as much as possible.'
- 'I felt listened to and was given enough time to explain my symptoms. The doctor was pleasant and professional, and I was happy with the outcome.'
- 'The ANP I saw was excellent and a credit to the practice. Spent time listening and did a detailed exam and provided good advice.'
- 'The practitioner I saw was very attentive, he gave me time and listened to me and my concerns and acted accordingly. Also receptionist was helpful when I rang up this morning and she was able to give me an appointment this afternoon.'
Improvements made from Friends and Family test feedback:
We have made a number of improvements from feedback that we have received:
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- You shared that you wanted better communication in relation to your GP Practice. We have introduced an new quarterly newsletter that is available on your practice website and printed copies in your practice. You can view the latest edition here:North Park - Patient Newsletter Final - December 2025
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You shared that you were unsure how to access online services on the practice website. We have created step by step guides on how to access online services through the practice website which is available on your practice website or as a printed copy in your practice: You can view the guide here:north-park-how-to-access-online-services.pdf